Returns & Refunds Policy
Effective date: August 2, 2026 · Last updated: August 2, 2026
Return request window
Contact us within 30 calendar days after confirmed delivery to request a return. Do not ship any item back until Porpart provides written return authorization and instructions.
Condition requirements
Returned parts must be unused, uninstalled, undamaged, clean, and in the original packaging with all hardware, labels, manuals, and accessories. Installed, modified, painted, drilled, contaminated, incomplete, or damaged parts are generally not eligible for a voluntary return.
Customer-choice returns
For remorse returns, duplicate purchases, or orders placed without verifying compatibility, the customer is generally responsible for return shipping and any disclosed supplier restocking fee, where permitted by law. Original expedited shipping and other nonrefundable service charges are not refunded.
Compatibility and fitment
Automotive fitment may vary by VIN, production date, trim, engine, transmission, body style, and manufacturing location. Customers should verify compatibility before ordering and compare the received part with the original before installation.
If Porpart confirmed fitment in writing using accurate vehicle information and the part is later shown to be incompatible, Porpart will review the case and, when approved, coordinate an appropriate return, replacement, or refund. If incomplete or incorrect vehicle information was supplied, return costs may remain the customer’s responsibility.
Wrong, defective, or damaged items
Contact us promptly and preferably within 7 calendar days after delivery for visible damage, missing components, or an incorrect item. Provide the order number and clear photographs of the product, packaging, shipping label, part numbers, and damage. Keep all packaging until the claim is resolved.
When the claim is approved, Porpart may arrange a replacement, return label, partial refund, or full refund depending on the circumstances and supplier requirements.
Before installation
Inspect and compare the part before installation. Do not install a part that appears damaged, incorrect, materially different, or incompatible. Installation may affect return eligibility unless a manufacturing defect is confirmed.
Nonrefundable costs
Unless required by applicable law or expressly approved in writing, Porpart does not reimburse installation labor, removal labor, diagnostics, alignments, towing, storage, rental vehicles, lost income, vehicle downtime, or incidental or consequential expenses.
Refund timing
Approved refunds are issued to the original payment method, generally within 5–10 business days after the returned item is received and inspected or after the supplier approves the claim. PayPal, card issuers, and financial institutions may require additional time to post the credit.
Order cancellation
Contact us immediately to request cancellation. Cancellation is not guaranteed after supplier purchasing, processing, or shipment begins. If an order is successfully canceled before shipment, the approved refund will be returned to the original payment method.
Chargebacks and communication
Please contact Porpart first so we can investigate and attempt to resolve an order issue. Nothing in this policy limits rights available under applicable law or through the customer’s payment provider.
Contact
Send return and refund requests to warydanel@porpart.com and include your order number.